Email saying my forms are disabled

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    JSTOUFER
    Asked on August 11, 2016 at 12:22 PM

    Yesterday Kevin G told me my limits were fine, today I got a email saying my forms are disabled?

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    BJoanna
    Answered on August 11, 2016 at 01:55 PM

    I have checked and your account JSTOUFER and all of your forms on that account are active. 

    I have checked our email log and I saw that you have forms that are created on guest_62002928318048 account. Guest accounts are limited to 10 submissions. Because of that you have received mentioned email and your forms on guest account are disabled. 

    Considering that you used same email address for both accounts, I have moved all of your forms from your quest account to your account with username JSTOUFER. All of your forms are now on your free account and they are all working. 

    Hope this will help. Let us know if you need further assistance.