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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Request to change username

    Asked by candicemayers on August 11, 2016 at 12:43 PM
    Would I be able to change my username from candicemayers to ERDOCanada?
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    JotForm Support

    Answered by Charlie on August 11, 2016 at 12:56 PM


    I presume you are already aware of the effect of changing the username in custom URL forms?

    As mentioned in this thread link, the custom URLs on your forms will no longer be valid once the username is changed, this is because the custom URLs are dependent on the username of the account where it is stored. Once the username is changed, you will need to recreate the custom URLs if you wish to use them again, here's a guide about custom URLs: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form 

    Now I checked the username ERDOCanada and it is available to use, we can proceed on changing your current account username candicemayers to that one.

    We will wait for your confirmation if you still like to proceed on your request.

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    Answered by candicemayers on August 11, 2016 at 12:58 PM

    I'm not currently using any custom URLs, so that's all good. 

    Let's proceed with changing the name. Thanks so much!

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    JotForm Support

    Answered by Mike on August 11, 2016 at 02:16 PM

    Your account name has been changed from candicemayers to ERDOCanada.

    Please feel free to contact us anytime if you need any further assistance.