What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my monthly subscription did not add yet?

    Asked by anatpars on April 07, 2012 at 05:17 AM

    I just purchased 9.95 per month (1000 submissions / month) but I'm still seeing the old free panel.

  • Profile Image

    Answered by fxr on April 07, 2012 at 07:01 AM

    Did you subscribe via credit card or paypal?

    What email address did you use to set up the subscription? 

  • Profile Image

    Answered by anatpars on April 07, 2012 at 07:01 AM

  • Profile Image

    Answered by fxr on April 07, 2012 at 07:22 AM

    @anatprs,

    Can you please post your reply to the thread 

    http://www.jotform.com/answers/90409-Why-my-monthly-subscription-did-not-add-yet#comment-20970948154

    as we are unable to see it. 

  • Profile Image

    Answered by anatpars on April 07, 2012 at 04:33 PM

    paypal

  • Profile Image

    Answered by anatpars on April 07, 2012 at 04:33 PM

    iman_baherirad@yahoo.com

  • Profile Image

    Answered by fxr on April 07, 2012 at 04:42 PM

    OK, thanks; I found your subscription. 

    Your account is now upgraded to Premium.

     

    Thanks for choosing Jotform, let us know if you think there is anything else that we can help with.  

  • Profile Image

    Answered by anatpars on April 07, 2012 at 04:43 PM

  • Profile Image

    Answered by fxr on April 07, 2012 at 04:45 PM

    Thankyou. You may need to login and out to see the change on your local PC