What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is displaying an error that I cannot add another payment tool on my form?

    Asked by cannecun on August 11, 2016 at 02:06 PM
    I keep trying to add a payment tool to my form and I get a pop up that says I can't have more than one. I don't have any set up at all. Why am I getting this message? I can't proceed with payment set up.
    Thank you
    Courtney Cunningham
    Glint Creative | 503.970.3324
    Typed by thumb on a tiny keyboard.
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    JotForm Support

    Answered by Kiran on August 11, 2016 at 02:14 PM

    I have checked your account and see that there are 2 forms in it. However, I notice that there is already a payment tool added in both of the forms. It looks like that you have already sorted out the issue on your forms and added the payment tool.

    If you are referring to a different form, please let us know. We will be happy to assist.