What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why did I get an email regarding owing money?

    Asked by gemlabamerica on August 11, 2016 at 02:28 PM

    I can't find any details about my billing or balance on your website?

    Can I please have your customer support ph# ?

    email find OR can't details
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 11, 2016 at 03:34 PM

    I see you are wondering about an email that was sent out regarding your subscription plan it seems.

    You can find this in your My Account > Billing page which shows you currently have a Bronze Plan with us. 

    Currently it appears normal so the letter might have been sent if there was any sort of problem with it at the time.

    Also, we do not provide phone support so contacting us via the forum is always the fastest way to get a hold of us for these types of issues.