Why did I get an email regarding owing money?

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    gemlabamerica
    Asked on August 11, 2016 at 02:28 PM

    I can't find any details about my billing or balance on your website?

    Can I please have your customer support ph# ?

  • Profile Image
    KadeJM
    Answered on August 11, 2016 at 03:34 PM

    I see you are wondering about an email that was sent out regarding your subscription plan it seems.

    You can find this in your My Account > Billing page which shows you currently have a Bronze Plan with us. 

    Currently it appears normal so the letter might have been sent if there was any sort of problem with it at the time.

    Also, we do not provide phone support so contacting us via the forum is always the fastest way to get a hold of us for these types of issues.