What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I tried adding a file upload field in the form but that never came to me

    Asked by saprc on August 11, 2016 at 03:22 PM


    I tried to add an option for people completing the form to upload their logo in png format, but when I tested the image never came through to me.

    Please advise how I can fix this.




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    JotForm Support

    Answered by Welvin on August 11, 2016 at 04:28 PM

    Your last form ID (https://www.jotform.com/62216265501144) doesn't have the File Upload in it. You also have zero submission in the form. Please share us the correct URL if this is not correct.

    For creating upload forms, this guide should help: https://www.jotform.com/help/332-How-to-create-upload-forms

    Lastly, after adding the file upload field, check your form email body and make sure that the file upload name/tag is there. 

    Click the "Form Fields" option to add the file upload field: