I tried adding a file upload field in the form but that never came to me

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    Asked on August 11, 2016 at 03:22 PM


    I tried to add an option for people completing the form to upload their logo in png format, but when I tested the image never came through to me.

    Please advise how I can fix this.




  • Profile Image
    Answered on August 11, 2016 at 04:28 PM

    Your last form ID (https://www.jotform.com/62216265501144) doesn't have the File Upload in it. You also have zero submission in the form. Please share us the correct URL if this is not correct.

    For creating upload forms, this guide should help: https://www.jotform.com/help/332-How-to-create-upload-forms

    Lastly, after adding the file upload field, check your form email body and make sure that the file upload name/tag is there. 

    Click the "Form Fields" option to add the file upload field: