I tried adding a file upload field in the form but that never came to me

  • saprc
    Asked on August 11, 2016 at 3:22 PM

    Hi,

    I tried to add an option for people completing the form to upload their logo in png format, but when I tested the image never came through to me.

    Please advise how I can fix this.

     

    Thanks!

    Katy

  • Welvin Support Team Lead
    Replied on August 11, 2016 at 4:28 PM

    Your last form ID (https://www.jotform.com/62216265501144) doesn't have the File Upload in it. You also have zero submission in the form. Please share us the correct URL if this is not correct.

    For creating upload forms, this guide should help: https://www.jotform.com/help/332-How-to-create-upload-forms

    Lastly, after adding the file upload field, check your form email body and make sure that the file upload name/tag is there. 

    Click the "Form Fields" option to add the file upload field:

    I tried adding a file upload field in the form but that never came to me Image 1 Screenshot 30

    I tried adding a file upload field in the form but that never came to me Image 2 Screenshot 41