What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to forward submissions?

    Asked by jedamedia on August 11, 2016 at 04:20 PM
    Thank you! Is there a way to forward the submissions we currently have to the emails we updated to receive information?
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    JotForm Support

    Answered by Kevin_G on August 11, 2016 at 04:26 PM

    Yes, you can forward your existing submissions, to do it you only need to go to the submissions page and click on the button "Forward", you will find it on the top side of the submissions page

    You will get a pop up window like the one shown below, the you can simply click on the "Forward Submission" button if you do not need any change made on it. 

    Also, make sure the "To" is the email address you've updated as recipient. 

    Hope this helps. 

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    Answered by jedamedia on August 11, 2016 at 05:18 PM

    Thank you. If we don't want the email address showing who sent it, can we have the submissions be resent to the emails as if they were new submissions?

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    JotForm Support

    Answered by Kevin_G on August 11, 2016 at 06:54 PM

    Yes, I just have found that this can be achieved editing the existing submission. 

    Once you've changed the recipient email address, go to the submissions page and edit those submissions that you want to re-send. 

    Once you are on edit mode simply click on the submit button without changing anything: 

    This should trigger an email notification, it should be sent to the email addresses set up as recipient, so if you have already changed the recipient email address in the Form Builder this updated email address should receive the email.