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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal integration not working

    Asked by bravura on August 11, 2016 at 07:42 PM


    I can't get the PayPal integration to work on this webpage:


    I have dozens of other forms designed the same way, but for some reason this one doesn't work.

    I have:

    Member TOTAL

    Non-Member TOTAL

    These two fields are added together in a Hidden Field: 

    CAPMT Advertising TOTAL

    This amount is then populated in the PayPal integration portal:

    However, the PayPal amount box is not working as a pass-through.



    Deborah H. How, PhD, MBA
    Chief Executive Officer
    BRAVURA innovations

    Page URL:

  • Profile Image

    Answered by bravura on August 11, 2016 at 08:14 PM

    Hi again, 

    WEIRD. I cloned the form and it works on the cloned form! No changes: https://form.jotform.com/62238260588966


    How can I get the original form to work?



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    JotForm Support

    Answered by jonathan on August 12, 2016 at 12:38 AM

    On your form https://www.jotformpro.com/form/52387190975972 can you please disable first the Autofill feature.

    Save the form, and then test again.

    Let us know if this still did not resolve the issue.



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    Answered by bravura on August 12, 2016 at 07:35 AM

    I disabled auto-fill, but it still doesn't work. Wondering why Clone of the form works, but original does not. I cannot find a conflicting skip-logic rule.


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    Answered by victor on August 12, 2016 at 10:19 AM

    I see what you are indicating. When you open your site and fill in the form. The CAPMT ADVERTISING field is not getting populated with the total amount.

    But when you open the form directly, CAPMT: Advertising Submission Form (ID: 52387190975972), you can see that it does work properly.

    It is possible that the form was not embedded properly. Can you please try removing the form and re-embedded using the iFrame code again.

    Please let us know if that helps.


  • Profile Image

    Answered by bravura on August 12, 2016 at 09:25 PM


    I was just embedding the javascript and had not tried embedding iFrame code, but it worked! I hope I don't need to do this with my other hundreds of forms!

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    JotForm Support

    Answered by BDAVID on August 12, 2016 at 09:53 PM

    On behalf of my colleague, you are welcome! Feel free to contact us anytime. :-)