What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are saving and appear to publish but when I use the jotform URL I get a form not found error.

    Asked by PWT on August 11, 2016 at 09:14 PM

    I checking out your free version. Is there a limit to the number of forms I can have saved, archived and active? Could this be my problem? I have 4 forms saved, published and active currently. When I attempt to navigate using the jotform publish link I get a FORM NOT FOUND ERROR.


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    JotForm Support

    Answered by beril on August 12, 2016 at 02:24 AM

    Your account was auto-suspended due to asking credit card information with plain text on your form. Unfortunately, as a part of PCI DSS certification, we're deleting credit card information which was added with plain text.

    Please note that asking credit card information is not possible with plain text and it is against our terms of use. I've deleted those fields and  I've re-activated your account. If you want to create payment form you need to create our Payment tools to ask payments. Please check the guide below for more information:


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.