Form changes did not save

  • Profile Image
    Asked on August 12, 2016 at 12:28 AM

    I just thought you should know that I lost half an hour of work because your form builder did not save even after clicking the save button.

  • Profile Image
    Answered on August 12, 2016 at 04:10 AM

    Sorry for the inconvenience. We currently don't have any reported issues about our servers. The Form Builder have an auto-save function as well. Can you please try using the Form Revision History Tool and verify if you can still recover the updates you made. Here's a guide: How-to-view-form-revision-history

    Normally, the Save function will not work properly if you have a problem with your internet connection. It can also happen if you are not logged in to your JotForm account. Lastly, please make sure to open the Form Builder only in 1 browser tab. The reason is because the changes you made in the form will be overwrite by the other Form Builder due to the auto-save function.

    Hope that helps. If you have any questions, let us know. Thank you.