What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Out of Space problem

    Asked by pd73 on August 12, 2016 at 03:30 AM



    Recently we had an issue with the form not loading ( Blank page coming in the embedded form).
    We upgraded to the Storage plan by paying 50USD.

    We thought it will increase the space, later we saw that free and storge has same space. There is no difference except "Total Submission Storage"  which I dont know what it means ?

    We cannot upgrade to the next plan, since it is not viable for the  current requirement.
    We have 446 submission in our 1 form. Old data is not required.

    HOw can I delete old 400 forms so that the space is free and we can continue using the form.

    please advise.

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 12, 2016 at 05:15 AM

    As of checking, your account is already good to go. 

    Deleting your form submissions should lower down the number of total submissions stored in your account.

    You are right about the limits, free and storage plan has the same monthly submissions limit. What only differs between them is the total submissions storage limit. It is basically the number of submissions you can store in your account.

    For free account, you can only store up to 500 total submissions in your account. If you have more than 500, the recent 500 submissions will be kept and the rest will be deleted.

    However, since you are on the storage plan, you now have unlimited submissions storage.

    FYI, Monthly Submissions Limit is different with Total Submissions Storage Limit.

    Monthly Submissions Limit - It is the total number of submissions you received per month. 

    Total Submissions Storage Limit - It is the total number of submissions stored in your account.

    Kindly check and review the pricing page to understand more about these limits https://www.jotform.com/pricing.

    If you have further questions, let us know.