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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have many EU users so have moved to EU Safe Forms. But can US and non-EU users use the same form?

    Asked by RobertKRice on August 12, 2016 at 07:45 AM
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    JotForm Support

    Answered by Jim_R on August 12, 2016 at 10:50 AM

    Hey Robert, your users can use your forms regardless of their geolocation. Moving/transferring your forms to EU means that you're physically moving your data from US servers to EU servers. From your user's perspective, nothing has changed.

    From your perspective though, whenever you try to login to your Jotform account you will always be redirected to https://eu.jotform.com/ 

    I guess the only actual difference is that EU-based users will now enjoy faster loading times when viewing your form(s) compared to non-EU users :)

    Here's a snippet from an article when we first released this option:

    What happens when I “Transfer My Data to Europe”?

    After confirmation, your form data will be copied to our European servers. Once the transfer is complete and everything is double checked, we will delete your data from our US servers.

    Upon completion, you'll receive a confirmation email from us. Since your data is only available on jotformeu.com, when you log into JotForm, you'll be redirected there to access your data. 

    (NOTE: The URL has since been changed from jotformeu.com to eu.jotform.com)

    To read the full article, please go to this page EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation 

    Hope this answered your question, enjoy your weekend!

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    Answered by RobertKRice on August 12, 2016 at 11:46 AM
    Thanks, Jim
    Just what I wanted to hear !
    best wishes