- nataliethau1Asked on August 12, 2016 at 08:44 AM
Hi there. We have a jotform which we are using on our website powered buy Weebly. I have been notified by 2 people that upon filling in the form they have received a warning message from their antivirus and it will not allow them to send the form. This is just 2 people that we know of so I'm not sure how many there have been who have not let us know and who may have been potential clients.
Here is the link to the webpage which this problem is occurring on > http://www.electronic-cemetery.com/schedule-a-pick-up.html
I look forward to your urgent reply.
- JotForm SupportChriistianAnswered on August 12, 2016 at 11:06 AM
I was not able to replicate the issue. I was able to submit your form without any problem. May I know what antivirus is blocking the form's submission from your end and the error message it is giving. If you can also give us screenshots, it will be great.
- formninjaAnswered on August 12, 2016 at 11:22 AM
It is probably not an anti-virus issue, it is likely a SSL certificate issue. I am having the same problem.
See my thread (for some reason it is not showing up in the forums):
- nataliethau1Answered on August 12, 2016 at 11:45 AMThanks for the stellar service on a friday!! The client email response was
as follows "Please provide me with more info regarding pick up of my
e-waste. I have 2 printers and a laptop that I need to get rid of.
By the way, my antivirus blocked your online enquiry form and labelled it
*Potential phishing attempt*
This *web page* tries to trick visitors to submit sensitive personal
information such as login data or credit card numbers. I was using my
desktop - Google chrome with Windows 10. It was on your “schedule a pick
up” form. My antivirus is ESET Nod 32
- JotForm SupportEltonCrisAnswered on August 12, 2016 at 01:22 PM
Thanks for reporting. I am using ESET antivirus too and I was able to reproduce the problem.
Well, the problem is not with JotForm at all. It is the ESET antivirus that mistakenly tagged myjotform.com domain as a phishing site. We have submitted a complaint about this on ESET and we suggest to do the same here http://phishing.eset.com/remove/enu?. Kindly submit a false positive report for myjotform.com domain so they would take action into this matter as soon as they can.
For now, we suggest to contact your users and ask them to add submit.myjotform.com domain into their ESET antivirus white list so they will not encounter any problems when submitting the form. Here's how to do that. http://support.eset.com/kb2960/?viewlocale=en_US