What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Comment rendre non obligatoire le remplissage du widget Stripe sous certaines conditions ?

    Asked by AtTheCorner on August 12, 2016 at 08:48 AM


    J'ai un formulaire avec un Widget Stripe. Pour certaines personnes, j'aimerais ne pas faire payer le service. J'ai donc pensé à cacher le Widget Stripe ou à le rendre non obligatoire sous certaines conditions, mais cela ne marche pas (j'ai un message d'erreur qui dit que le paiement n'a pas réussi). Auriez-vous svp une solution à me proposer ?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 12, 2016 at 11:38 AM


    I checked your form's Stripe payment settings. I see that the Stripe field is set to NOT required so it should not require users to pay via Stripe. However, I can see that your have set the product in your payment form to be selected by default. When there is a selected product, the form will require the user to pay so I think you should uncheck the Selected by Default setting for your product.


    Also, I am not sure why the radiobutton for your product is hidden which leaves the user no choice to unselect your product.


    For the user to be able to skip Stripe payment, there should be no selected product.

  • Profile Image

    Answered by AtTheCorner on August 12, 2016 at 03:49 PM

    Thank you :)