What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not working

    Asked by jmcwebdesign on August 12, 2016 at 08:50 AM

    All of my forms have been disabled. PLease can you you tell me why?

    My email address associated with the account is jordan@jmcwebdesign.co.uk


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    JotForm Support

    Answered by John_Benson on August 12, 2016 at 11:33 AM

    Our phishing tool detected that you have suspicious fields in your form. I checked it and found out that you are asking for the "Credit Card 16 Digit Number" and "CVV 3 Digit Security Code" from this form ID: 62063294281353 and 62242708579362. We do not allow for the collection of such details for any reason and have recently needed to become more strict due to becoming PCI compliant. Please check our Terms of Use.

    We can re-activate your account but we need to delete those guilty fields. If that is okay with you, please let us know.

    Also, if you need to collect payments or credit card from the user, you need to use one of our payment processors

    You can refer to this guide on how to capture credit card information and charge the customer later. Here's the link: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    We'll wait for your reply. Thank you.