Jot form not emailing

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    Asked on August 12, 2016 at 09:32 AM


    We use jotforms in our school this year for behavioral reports.  They are supposed to email the recipient and various others based on conditions.  Everything worked great in the summer, as soon as the school year began, the form stopped emailing anyone - even the person filling out the form.

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    Answered on August 12, 2016 at 11:41 AM

    I have just reviewed your email history and did not see any failed attempts recently. All the notifications have been sent out correctly.

    The only email that failed was on July 27 (a***

    Please verify your spam/junk folder, also ask your IT team if they placed new rules in the Firewall or other security applications that may be blocking the emails.