What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Stripe Wizard: Why aren't subscriptions in Stripe coming back into JotForm now?

    Asked by bolddylan on August 12, 2016 at 11:59 AM

    Hi there! 

    I have been using your stripe account integration for a while now - and recently it must have changed - now even though my stripe account is connected to jot form - it's not pulling in my subscriptions that are in my account. 

     

    It says I can create subscriptions but - the ones I create are not syncing to stripe either. 

    Why aren't  subscriptions in stripe coming back into jot form now? 

    stripe plans stripe subscriptions fetch plans
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    JotForm Support

    Answered by Mike on August 12, 2016 at 02:49 PM

    With our old Stripe Wizard you can select to use JotForm created subscriptions or fetch your existing Stripe subscription plans.

    It looks like that option to fetch existing Stripe subscriptions is not yet implemented in our new Stripe Wizard. I have attached a ticket to this thread, so we will let you know once it is added.

    In the meantime, you can switch to the old interface to configure your Stripe integration.

    Old JotForm UI:

    https://www.jotform.com/?old

    New JotForm UI:

    https://www.jotform.com/?test

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    Answered by bolddylan on August 12, 2016 at 03:46 PM
    Amazing Thanks!
    ...
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    Answered by technicall on August 29, 2016 at 10:31 AM

    When will this Stripe issue be fixed?
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    JotForm Support

    Answered by Jim_R on August 29, 2016 at 12:16 PM

    I'm seeing this thread was already assigned to one of our developers. Sadly, we can't really give you any timeframe. But rest assured, this same thread will be updated if/when there's any news.

    For the time being, to give way to the OP of this thread, I've created a new one for you https://www.jotform.com/answers/919318 

    We'll have it addressed shortly.

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    JotForm Developer

    Answered by omur on September 02, 2016 at 01:33 AM

    Hello,

    This problem has been solved.

    The system should now work as expected.

    Feel free to test it and reply if you still have any problems with it.

    Thank you