New Stripe Wizard: Why aren't subscriptions in Stripe coming back into JotForm now?

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    Asked on August 12, 2016 at 11:59 AM

    Hi there! 

    I have been using your stripe account integration for a while now - and recently it must have changed - now even though my stripe account is connected to jot form - it's not pulling in my subscriptions that are in my account. 


    It says I can create subscriptions but - the ones I create are not syncing to stripe either. 

    Why aren't  subscriptions in stripe coming back into jot form now? 

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    Answered on August 12, 2016 at 02:49 PM

    With our old Stripe Wizard you can select to use JotForm created subscriptions or fetch your existing Stripe subscription plans.

    It looks like that option to fetch existing Stripe subscriptions is not yet implemented in our new Stripe Wizard. I have attached a ticket to this thread, so we will let you know once it is added.

    In the meantime, you can switch to the old interface to configure your Stripe integration.

    Old JotForm UI:

    New JotForm UI:

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    Answered on August 12, 2016 at 03:46 PM
    Amazing Thanks!
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    Answered on August 29, 2016 at 10:31 AM

    When will this Stripe issue be fixed?
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    Answered on August 29, 2016 at 12:16 PM

    I'm seeing this thread was already assigned to one of our developers. Sadly, we can't really give you any timeframe. But rest assured, this same thread will be updated if/when there's any news.

    For the time being, to give way to the OP of this thread, I've created a new one for you 

    We'll have it addressed shortly.

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    Answered on September 02, 2016 at 01:33 AM


    This problem has been solved.

    The system should now work as expected.

    Feel free to test it and reply if you still have any problems with it.

    Thank you