Why was I have billed for two months after I downgraded?

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    Asked on August 12, 2016 at 12:25 PM


    Today I noticed 2 monthly charges of $19.99 for July and Aug which made me upset because I distinctly remember cancelling my subscription in June. Did that cancellation not go through? If you check my account, there has been no activity since may pay period ended. When I saw these charges this morning, I immediately went to cancel my subscription AGAIN! However, I am writing this message because I am not sure if I am going to continue being billed for services.

    I would like to ask for a refund for those two months, or if that is not possible - a credit for the same amount of time. I really like the services your application provides and plan on using them again for another project in October/november.

    However, being charged for services I did not receive is definitely a deterrent from using jotform. Is there a possibility we can come to a solution for these charges? 

    Thank you for your consideration,

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    Answered on August 12, 2016 at 02:04 PM

    I can't find the cancellation request in our system. Your subscription payment is through Paypal and you can only cancel it there. If you will cancel it through Jotform, an email will be sent to us instead and we'll have to do it manually. In this case, we haven't received any request from you on June. 

    You have just canceled the subscription two hours ago. As for the refund, I have requested that to our billing team. The refund will be processed within 1 to 2 weeks from now. You should receive a notification on that from Paypal.

    Let us know if you have any further questions.