What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are there no results?

    Asked by bezaworks on April 07, 2012 at 04:45 PM

    On one of my forms, it says "6 New" submissions, but when I open it, it says "No results to dsiplay." How can I retrieve the results?

    Page URL:
    http://form.jotform.com/form/13213237106

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    Answered by fxr on April 07, 2012 at 04:51 PM

    Very occasionally that 'new submissions' notification gets out of synch. Did you recieve any notification email of submissions from that form?

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    Answered by gori-mathew on April 07, 2012 at 04:51 PM

    Hi,

    Thanks for contacting us, to enable us assist you further, please share with us the URL for this form in subject.

    Thanks

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    JotForm Support

    Answered by abajan on April 07, 2012 at 09:36 PM

    @bezaworks

    You'll see the submissions if you login to your account via https://secure.jotform.com. Apparently, the submissions in question were secure in nature, although your account has not recorded any such submissions. Curious.

    Incidentally, since I had to view the submissions page to investigate this issue, the indicator for that form will now state "5 New" instead of "6 New".

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    Answered by voc2 on April 08, 2012 at 12:12 PM
    Thank you. Got the results.
    Many thanks,
    Joy
    _________________________________________________________
    Check our design portfolio } http://www.bezaworks.com/folio.html
    Bezaworks, LLC } Creative Services
    Concept, Content and Craft for
    Packaging | Print | Promo | ProWeb
    714.925.5716 | bezaworks.com
    } With Us, You're on the Right Track.
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    Answered by gori-mathew on April 08, 2012 at 02:24 PM

    Hi Joy,

    On behalf of my colleague abajan, we as support team are glad to know  that all is fine.

    Welcome!