Why are there no results?

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    bezaworks
    Asked on April 07, 2012 at 04:45 PM

    On one of my forms, it says "6 New" submissions, but when I open it, it says "No results to dsiplay." How can I retrieve the results?

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    fxr
    Answered on April 07, 2012 at 04:51 PM

    Very occasionally that 'new submissions' notification gets out of synch. Did you recieve any notification email of submissions from that form?

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    gori-mathew
    Answered on April 07, 2012 at 04:51 PM

    Hi,

    Thanks for contacting us, to enable us assist you further, please share with us the URL for this form in subject.

    Thanks

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    abajan
    Answered on April 07, 2012 at 09:36 PM

    @bezaworks

    You'll see the submissions if you login to your account via https://secure.jotform.com. Apparently, the submissions in question were secure in nature, although your account has not recorded any such submissions. Curious.

    Incidentally, since I had to view the submissions page to investigate this issue, the indicator for that form will now state "5 New" instead of "6 New".

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    voc2
    Answered on April 08, 2012 at 12:12 PM
    Thank you. Got the results.
    Many thanks,
    Joy
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    gori-mathew
    Answered on April 08, 2012 at 02:24 PM

    Hi Joy,

    On behalf of my colleague abajan, we as support team are glad to know  that all is fine.

    Welcome!