- KStampAsked on August 12, 2016 at 02:17 PM
I've setup the integration to my google sheet three times and it pulls all the new data each time I set it up, but then when new information is submitted after that it doesn't show up. I've set this up before and had no issues. What am I missing?
Here is the sheet: https://docs.google.com/spreadsheets/d/16_kM0hBvZdwt5MmSMLeA4TvNo2DZ0O5SpYcUbkFQe3o/edit#gid=263353055Page URL:
- JotForm SupportBJoannaAnswered on August 12, 2016 at 04:05 PM
I do not have permission for spreadsheet you provided, so I am unable to test your form and see if my submission will be sent to your spreadsheet.
I am not able to replicate same issue on my cloned form, but some other users have reported same issue, that new submissions are not sent to Google Spreadsheet.
I will raise your issue to our developers. We will inform you via this thread once this issue is resolved.
For now I can only suggest you to reintegrate your form again.
- KStampAnswered on August 12, 2016 at 04:17 PM
Roger that! I've removed the integration and re-set it up three times now, so I'm not sure what the deal is. It's happening on three of my forms now for some reason. Thanks for your help!
- JotForm SupportBDAVIDAnswered on August 12, 2016 at 05:49 PM
On behalf of my colleague, you are welcome! You will be updated via this thread when the issue gets resolved by our developers.
- NicholasWestleyAnswered on August 21, 2016 at 06:44 AM
There was an issue with the IPN server that was communicating with paypal after the payment had been made. This has now been resolved and submissions including payments should now be sent to the sreadsheet via the google integration. If you wish to include the submissions that were sent during this down time you will have to reintegrate your form. If you have made any changes inside your google spreadsheet make sure to back them up before reintegration as these will be overwritten by the submission data.
Sorry for the inconvenience.