PayPal Pro: Not processing payment due to "Invalid Configuration" although it has been properly set up.

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    Asked on August 12, 2016 at 05:46 PM

    When I attempt to process a credit card payment on my form, I'm receiving an error.

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    Answered on August 12, 2016 at 07:43 PM

    If you want to process the payment on your forms, without redirecting your users to another page, then you should use these integrations:

    PayPal Pro:



    I have checked your form and I can see you have properly set up a PayPal Pro integration, I can see it when I click on the "Test Integration" button: 

    Unfortunately, I cannot test your integration with a real payment, but when I tried with a testing Credit Card I can see it shows "Invalida Configuration" message: 

    Could you please try removing the integration and adding it once again? 

    Please, also verify that the API info you're providing is correct, try testing the integration and let us know if this is the same error you're getting on your end. 

    We will wait for your response. 

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    Answered on August 16, 2016 at 10:45 AM
    Hi Kevin,
    I removed and added the integration, but im still getting "Invalid
    Configuration". Is there a way that I can just remove the credit card
    option and just have the PayPal option?
    Wesley M. Taylor, Jr.
    Sr. Pastor, Calvary Pentecostal Ministries, Inc
    18919 Earhart Ct
    Gaithersburg, MD 20879
    Church: 301-528-4063
    Cell: 301-873-3873
    Facebook: Calvary Pentecostal
    *"Perpetuating a Worship Culture"*
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    Answered on August 16, 2016 at 11:50 AM


    Base on Paypal API Error, "invalid merchant configuration" error occurs when you have not agreed to the Paypal's billing agreement or if the billing agreement is disabled or inactive in your Paypal account.

    We suggest you check this in your Paypal account or contact Paypal Support to get an assistance with regards to this matter.


    If you want to hide the credit card option in your form, inject this CSS codes to your form.

    [data-type="control_paypalpro"] .form-address-table tr+tr > td:first-child {

        display: none;


    Guide: (paste it into the bottom section if you have existing CSS codes injected in your form)

    Thank you!

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    Shuga Bebe Couture  
    Answered on August 16, 2016 at 11:56 AM

    I too have had this problem. Jotform has went from $9.99 to $19.99 and instead of keeping their established customers grandfathered in they are sending these bogus errors so that we have to re-subscribe at the higher rate. Bad business!
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    Answered on August 16, 2016 at 01:11 PM

    @Shuga, this is an thread is unrelated to your JotForm pricing concern, if you need help, or have further questions about it, please reply on the following thread: