- gatewaygolfAsked on August 12, 2016 at 06:50 PM
- JotForm SupportWelvinAnswered on August 12, 2016 at 07:41 PM
Your primary email address has been added to our bounce list. This is the reason why your form emails are failing.
firstname.lastname@example.org is IN Remove the bounce list
Reason(s) : Complain about message from AmazonSES
I've fixed this already, but to prevent this from happening again in the future, please do the following to your end:
1. Whitelist Jotform. You can find our updated list of IP Addresses and Mailserver domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
For more information related this the bounce issues, please check the following guides: