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gatewaygolfAsked on August 12, 2016 at 6:50 PM
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Welvin Support Team LeadReplied on August 12, 2016 at 7:41 PM
Your primary email address has been added to our bounce list. This is the reason why your form emails are failing.
stacy@gatewaygolfgroup.com is IN Remove the bounce list
Reason(s) : Complain about message from AmazonSES
I've fixed this already, but to prevent this from happening again in the future, please do the following to your end:
1. Whitelist Jotform. You can find our updated list of IP Addresses and Mailserver domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
2. Add noreply@jotform.com and noreply@formresponse.com to your safe sender or contact list.
For more information related this the bounce issues, please check the following guides:
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications