JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your primary email address has been added to our bounce list. This is the reason why your form emails are failing.
firstname.lastname@example.org is IN Remove the bounce list
Reason(s) : Complain about message from AmazonSES
I've fixed this already, but to prevent this from happening again in the future, please do the following to your end:
1. Whitelist Jotform. You can find our updated list of IP Addresses and Mailserver domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
For more information related this the bounce issues, please check the following guides: