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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notification email not working

    Asked by gatewaygolf on August 12, 2016 at 06:50 PM
    email not working email
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    JotForm Support

    Answered by Welvin on August 12, 2016 at 07:41 PM

    Your primary email address has been added to our bounce list. This is the reason why your form emails are failing. 

    stacy@gatewaygolfgroup.com is IN Remove the bounce list

    Reason(s) : Complain about message from AmazonSES

    I've fixed this already, but to prevent this from happening again in the future, please do the following to your end:

    1. Whitelist Jotform. You can find our updated list of IP Addresses and Mailserver domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    2. Add noreply@jotform.com and noreply@formresponse.com to your safe sender or contact list.

     

    For more information related this the bounce issues, please check the following guides:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications