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Fields not appearing in the submitted formAsked by academicreg on August 13, 2016 at 12:12 AM
My Jotform has mandatory fields but when I receive the submitted form in PDF, it does not contain certain fields. This is creating a real problem. Could anyone please suggest a solution. I am clueless on this.
The box that does not appear is a configurable list box containing name and other fields. I have attached a snapshot of the PDF file where indicating where the field should have appeared.
Any help in this regard will be greatly appreciated.
submitted form fields not appearing pdf file notification attached PDF
I cloned your form and did a test submission. I received the attached PDF file and I was able to see all the fields. Here's a screenshot:
In order to fix this problem, please try resetting the design of your PDF using the PDF Designer. Here's a guide:
1. In My Forms page, select the form and then click the "Submissions" button.
2. After that, click the "PDF" button and then select "Customize PDF" option.
Hope that helps. Thank you.