- tbrady12Asked on August 13, 2016 at 01:34 AM
I have my form that I integrated with constant contact on my jotform page.
Constant Contact is not receiving the submission when I log into my constant contact account even after I do a test name and e-mail to see if it works.
I tried 2 submissions...NOTHING.
Why is that? Can you help?Page URL:
- JotForm SupportJanAnswered on August 13, 2016 at 04:24 AM
Sorry for the inconvenience. We currently don't have any reports regarding our integration. I've checked your form and I can see that the Name and Email field are mapped properly.
Please try to remove the integration. After that, add the integration again and make sure that the form fields are mapped correctly to the fields of your Constant Contact.
If the issue is still the same, let us know so that we can further assist you. Thank you.
- tbrady12Answered on August 18, 2016 at 04:26 PM
Yeah my constant contact is still on syncing? I've even did another form?
- JotForm SupportBDAVIDAnswered on August 18, 2016 at 06:51 PM
I just tested the integration, and it integrated quickly. Then I submitted the form, and the data was forwarded to my contacts:
Please try clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
Also, clear your browsers cache, or try in another browser. Let us know if you need more help.
- tbrady12Answered on August 18, 2016 at 07:45 PMWill this clear all the integrated forms with Constant contact with Jotform
or just this form?
- JotForm SupportEltonCrisAnswered on August 18, 2016 at 10:13 PM
Clearing your browser's cache will not affect the integration.
You have to re-integrate your form to constant contact after that and try it again.
Important: Please keep in mind that most email marketing apps like constant contact have a Confirmed Opt-In option. Meaning, before the submissions data will be added in your constant contact list, the user who subscribed through the form has to confirm the subscription first by clicking the approval URL sent to them via email. Once approved, they will be added to your constant contact list.
If you are the one testing your form, please make sure to provide a valid email address in your test and ensure that your account is not in opt-in mode so submissions will be added automatically in your constant contact list, otherwise you have to confirm your subscription.
- tbrady12Answered on August 18, 2016 at 11:45 PMHow do you change it to opt-in mode?
Also how come they receive an e-mail saying that they got a
jotform submission? That looks unprofessional?
[image: Inline image 1]
- JotForm SupportEltonCrisAnswered on August 19, 2016 at 01:10 AM
No, you don't need to do that. If your constant contact list is in opt-in mode, I suggest to turn it off so users who subscribed through your form will be automatically added to your constant contact list (If you want it this way). Here's a guide by constant contact on how to turn on/off opt-in: http://support2.constantcontact.com/articles/FAQ/1586
Note that this does not have anything to do with your JotForm account. We are just telling you this because it could be one of the reasons why you are not getting the submissions data automatically in your constant contact account.
Also, I don't think it is unprofessional, in fact, most users prefer this way so they get real subscribers/customers because only those who confirmed will be added to their list. It's more like a filtration to stop fake users/subscribers This is a very common option on email marketing apps.
Hope this information helps!
- tbrady12Answered on August 19, 2016 at 12:45 PMI know I get notified if someone submits a form. But what does the person
get notified from jotform they submitted the form?
The opt-in mode is off already. So I dont know what the problem is.
- JotForm SupportBDAVIDAnswered on August 19, 2016 at 02:10 PM
When you create a form, a notification and autoresponder are created by default, if you do not want the form submitter to get an autoresponder, simply delete it:
Let us know if you have more questions.
- tbrady12Answered on August 19, 2016 at 08:45 PMOk I'm still not getting a email from constant contact?
- JotForm SupportBDAVIDAnswered on August 19, 2016 at 10:07 PM
I just submitted your form(name: David Bonilla), and I did not receive the email. Have you turned off the opt-in mode of your Constant Contact list?
In addition to this, edit your integration, and set the "Send Contacts To Constant Contact" option to always:
Then submit your form again, if after following this, the information isn't forwarded to your contact list, then let us know, so we can escalate this to our second level.