What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Express payment displaying an error security header is invalid error

    Asked by manalabs on August 13, 2016 at 07:41 AM

    Hello my form address is below. 

     

    The last 2 pages preview form & payment do not work as needed.

    I need to be able to preview the info added on preview page.

    I need to be able to pay on the payment page. 

    Please advise.

     

    https://form.jotform.com/62231426507146

    Page URL:
    https://form.jotform.com/62231426507146

    preview payment button preview button JotForm preview form payment page
  • Profile Image

    Answered by victor on August 13, 2016 at 11:59 AM

    Are you indicating that you where not able to see the payment information in the PREVIEW window. I have just tested your form and was able to view the entire form in the PREVIEW window.

    If you are still having problems, please let us know. We will be glad to take another look.

     

  • Profile Image

    Answered by manalabs on August 13, 2016 at 02:45 PM
    I solved preview problem.
    I can not submit form details I can not figure out why.
    Having PayPal error can not figure out.
    Please advise
    Please pardon any spelling errors. This message was sent from my mobile
    device.
    ...
  • Profile Image

    Answered by victor on August 13, 2016 at 04:17 PM

    I have just tested the form and did not have any problems submitting the form. Please make sure you do not have anything blocking popup windows.

     

  • Profile Image

    Answered by manalabs on August 16, 2016 at 12:45 AM
    Hello
    I keep getting this error message. I can not reproduce your result I have
    tried 2 different browsers. I also tried from both pages.
    Please advise.
    [image: Inline image 1]
    [image: Inline image 2]
    ...
  • Profile Image
    JotForm Support

    Answered by beril on August 16, 2016 at 04:22 AM

    Unfortunately, I am not able to see the screenshots that you've attached. The screenshots attached to the email response cannot be posted to the forum thread.You must log in to JotForm while you are attaching the screenshots.

    Please check the guide below for more information:

    https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    At that situation, we can assist more properly, we will wait for your response.

  • Profile Image

    Answered by manalabs on August 16, 2016 at 07:45 PM
    Please see screenshots
    *https://drive.google.com/file/d/0B5dZ_MQu5Z7NRzZ5QzJsc21ab28/view?usp=sharing
    *
    https://drive.google.com/file/d/0B5dZ_MQu5Z7NckVHSEVKeU8yNWc/view?usp=sharing
    Thank you
    Please pardon any spelling errors. This message was sent from my mobile
    device.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on August 16, 2016 at 11:51 PM

    I have cloned your JotForm to my account and see that the form is redirecting to PayPal without any issues at my end. It looks like there is an issue with the payment field on your form. Please recheck the API keys on the payment field and if the issue still persists, please try removing the payment field and add it again. 

    Let us know how it goes. We will be happy to assist you further. 

  • Profile Image

    Answered by manalabs on August 17, 2016 at 12:45 AM
    You stated you were able to complete payment from my form a couple days
    ago. How is that if there is a PayPal issue?
    Please pardon any spelling errors. This message was sent from my mobile
    device.
    ...
  • Profile Image

    Answered by manalabs on August 17, 2016 at 12:45 AM
    What are the steps to clone a form?

    Please pardon any spelling errors. This message was sent from my mobile
    device.
    ...
  • Profile Image
    JotForm Support

    Answered by beril on August 17, 2016 at 04:17 AM

    Unfortunately, I am not able to reproduce the same issue that you’re having.

     

    As my colleague was mentioned above the issue might be related to your API keys. could you re-check your API keys Please, check the guide below for more information:

    http://alvinjiang.blogspot.com.tr/2011/05/prestashop-tips-paypal-module-security.html

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    JotForm Support

    Answered by beril on August 17, 2016 at 04:22 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/908330

     

  • Profile Image

    Answered by manalabs on August 17, 2016 at 04:45 AM
    Just decided to go with basic PayPal
    Thank you for your help
    Please pardon any spelling errors. This message was sent from my mobile
    device.
    ...
  • Profile Image
    JotForm Support

    Answered by beril on August 17, 2016 at 08:03 AM

    Thank you for your response. If you encountered any issues, feel free to contact us. We will be happy to assist you.