What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We do not get form email messages

    Asked by Greenrent on August 14, 2016 at 11:00 AM

    When somebody fill the form on web site we dont get the email.

    We do the test email and nothing hapaned.


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    JotForm Support

    Answered by Mike on August 14, 2016 at 12:26 PM

    Thank you for contacting us.

    I have removed your izn******a***@gmail.com email address from our bounce list. The email delivery should be restored.

    Also, there is an issue with your email condition. The conditions is configured to drop the email if the e-mail field is filled. I would like to recommend you to delete that condition.

    If you need any further assistance, please let us know.