What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We're losing referral data in Google Analytics

    Asked by Garrett Tichy  on August 14, 2016 at 12:53 PM

    We're losing referral data in Google Analytics. How do we capture data correctly?

    Hello,

    We've been using JotForm for some time now. When someone submits the form it redirects through a jotform URL destroying the referring data. Every single goal in Google Analytics shows as referred from Jotform.

    This data is essentially useless. We have many paid campaigns running and w/o correct data we can not correctly attribute ROI.

    I've searched your forums and can not find a solution.

    Please advise.

    google analytics referral data
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    JotForm Support

    Answered by Mike on August 14, 2016 at 01:41 PM

    This is possible to add JotForm submission domains to the Referral Exclusion List in Google Analytics. Please take a look at the following thread.

    Using Jotform and Google Analytics to Track Traffic Sources

    If you need any further assistance, please let us know.

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    Answered by Garrett Tichy  on August 22, 2016 at 09:35 AM

    Hello, thanks for the response. I implemented the proposed thread. I've let the data collect for a week and yet goals in analytics are still showing as referral from "submit.jotform.us".

    Thoughts?

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    JotForm Support

    Answered by beril on August 22, 2016 at 10:10 AM

    Hello Garrett,

    To solve your issue could you check the following guide:

    https://support.google.com/analytics/answer/2795830?hl=en

     

    If this does not resolve the issue, please let us know and we will be glad to take another look.