We're losing referral data in Google Analytics

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    Garrett Tichy 
    Asked on August 14, 2016 at 12:53 PM

    We're losing referral data in Google Analytics. How do we capture data correctly?

    Hello,

    We've been using JotForm for some time now. When someone submits the form it redirects through a jotform URL destroying the referring data. Every single goal in Google Analytics shows as referred from Jotform.

    This data is essentially useless. We have many paid campaigns running and w/o correct data we can not correctly attribute ROI.

    I've searched your forums and can not find a solution.

    Please advise.

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    Mike
    Answered on August 14, 2016 at 01:41 PM

    This is possible to add JotForm submission domains to the Referral Exclusion List in Google Analytics. Please take a look at the following thread.

    Using Jotform and Google Analytics to Track Traffic Sources

    If you need any further assistance, please let us know.

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    Garrett Tichy 
    Answered on August 22, 2016 at 09:35 AM

    Hello, thanks for the response. I implemented the proposed thread. I've let the data collect for a week and yet goals in analytics are still showing as referral from "submit.jotform.us".

    Thoughts?

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    beril
    Answered on August 22, 2016 at 10:10 AM

    Hello Garrett,

    To solve your issue could you check the following guide:

    https://support.google.com/analytics/answer/2795830?hl=en

     

    If this does not resolve the issue, please let us know and we will be glad to take another look.