- Garrett TichyAsked on August 14, 2016 at 12:53 PM
We're losing referral data in Google Analytics. How do we capture data correctly?
We've been using JotForm for some time now. When someone submits the form it redirects through a jotform URL destroying the referring data. Every single goal in Google Analytics shows as referred from Jotform.
This data is essentially useless. We have many paid campaigns running and w/o correct data we can not correctly attribute ROI.
I've searched your forums and can not find a solution.
- JotForm SupportMikeAnswered on August 14, 2016 at 01:41 PM
This is possible to add JotForm submission domains to the Referral Exclusion List in Google Analytics. Please take a look at the following thread.
If you need any further assistance, please let us know.
- Garrett TichyAnswered on August 22, 2016 at 09:35 AM
Hello, thanks for the response. I implemented the proposed thread. I've let the data collect for a week and yet goals in analytics are still showing as referral from "submit.jotform.us".
- JotForm UI DeveloperberilAnswered on August 22, 2016 at 10:10 AM
To solve your issue could you check the following guide:
If this does not resolve the issue, please let us know and we will be glad to take another look.