Request pw reset

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    Asked on August 14, 2016 at 12:56 PM

    I have requested a pw reset several times and the email never arrives...pls advise.  i need to update my billing info and subscription

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    Answered on August 14, 2016 at 01:55 PM

    Hello Jeannine, your email appears to be on our Bounce List with the following reason:

    Result: is IN the bounce list 

    Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607 

    The password reset emails never reached your mailbox because of this. I have now removed that email from our Bounce List so please give it a try now. Go to this page > click the FORGOT PASSWORD link > enter your email address > check your mailbox for the password reset instructions.

    If you're still having issues after this, please let us know so we can further assist you.