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Hello Jeannine, your email firstname.lastname@example.org appears to be on our Bounce List with the following reason:
email@example.com is IN the bounce list
Reason(s) : smtp;550 5.1.1 - 188.8.131.52 has sent to too many recipients this hour. IB607
The password reset emails never reached your mailbox because of this. I have now removed that email from our Bounce List so please give it a try now. Go to this page https://www.jotform.com/login > click the FORGOT PASSWORD link > enter your email address firstname.lastname@example.org > check your mailbox for the password reset instructions.
If you're still having issues after this, please let us know so we can further assist you.