What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Request pw reset

    Asked by jeannine on August 14, 2016 at 12:56 PM

    I have requested a pw reset several times and the email never arrives...pls advise.  i need to update my billing info and subscription

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    JotForm Support

    Answered by Jim_R on August 14, 2016 at 01:55 PM

    Hello Jeannine, your email rescue@doodlerescue.org appears to be on our Bounce List with the following reason:


    rescue@doodlerescue.org is IN the bounce list 

    Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607 

    The password reset emails never reached your mailbox because of this. I have now removed that email from our Bounce List so please give it a try now. Go to this page https://www.jotform.com/login > click the FORGOT PASSWORD link > enter your email address rescue@doodlerescue.org > check your mailbox for the password reset instructions.

    If you're still having issues after this, please let us know so we can further assist you.