What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why the pdf i get to my dropbox are empty while inside the website viewer i can see it all?

    Asked by maytalr on April 08, 2012 at 12:46 PM
    Page URL:

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    Answered by gori-mathew on April 08, 2012 at 01:02 PM


    We apologise for this occurance. I will let our developers know and will keep you updated on any new developments.

     Sorry for inconveniences caused

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    Chief Technology Officer

    Answered by eee on April 09, 2012 at 04:46 AM


    I have tried to re-create the problem but everything went well,

    I will remove your integration, please re-integrate with your DropBox,

    Kindest Regards,


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    Answered by maytalr on April 09, 2012 at 12:06 PM

    i tried again and it  still didn't work.

    i tried deleting all of my forms and do it from scratch and still nothing.

    I can see it clearly on my e-mails or on the jotform viewer but when it comes down to the integration with dropbox - it's just not working.

    even not on dropbox site, like you did on your last screen capture.

    i get the same empty line like the screen capture i sent in the beginning.


    here are my steps:

    1. making a form.

    2. setting integration.

    3. copying the url out of the embeding button.

    4. getting into the url

    5. submmiting the form.


    what am i doing wrong?

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    JotForm Support

    Answered by NeilVicente on April 09, 2012 at 04:05 PM


    I tried recreating your problem as well, but like Ertugrul, everything went well on my end. Could it be your Adobe Reader installtion that's causing this issue?

    Can you please try opening this PDF file? The said file was sent to my Dropbox account after I integrated your form to it. Let us know if it turns out blank.

    We'll await your results.

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    Answered by maytalr on April 09, 2012 at 04:31 PM

    this pdf worked just great. :(

  • Profile Image

    Answered by maytalr on April 10, 2012 at 12:05 PM

    any idea?

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    Answered by maytalr on April 10, 2012 at 12:07 PM

    I wanted to demonstarte your tool to my college colleagus on our next lesson.

    it would be very nice if you could help so i can show it to them....

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    JotForm Support

    Answered by NeilVicente on April 10, 2012 at 12:31 PM

    To be honest, your issue is quite a big puzzle to us all. Two of us have tried re-creating your problem by re-integrating your form to our respective Dropbox accounts but everything goes well each time.

    Below is a screenshot of yet another PDF file that was sent to me when I re-integrated (yet again) your form to my Dropbox account


    Can you please try integrating your form to your own Dropbox account and do a test submission?