What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form transmitted and never received

    Asked by plpdirector on August 14, 2016 at 01:22 PM

    My director sent us a form last night. Received a thank you for submitting response, but recipients never received and there is nothing in the "Review Submissions" section on this site. Can you please help. Thank you, Mark

    and Submissions review site section
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    JotForm Support

    Answered by liyam on August 14, 2016 at 01:56 PM

    Hello plpdirector,

    Can you tell us which form this is?

    I have checked your logs but I did not find any failed email alert in any of it. It would also be great if you can check your spam folder if in case the email landed there instead.

    Please do keep us posted.

    Thanks.