What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with form scaling to mobile device.

    Asked by robert37 on August 14, 2016 at 04:21 PM

    My two forms:

    Order 30-minute monologue reading

    and

    Order 60-minute monologue reading

    work fine on a desktop or laptop, and also in portrait mode on a phone. The form boxes all scale properly.

    However, on an intermediate-sized device --- like an 8" tablet, or on a phone in landscape mode --- the form boxes misbehave. They lose their right borders and go off on the right side to infinity. If you type into these boxes, the display shifts to the right, and you can't get back to the left margin.

    I have this meta tag on the pages:

    <meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes">

    If you open one of the pages below on a laptop or desktop, it will be ok. Then, if you resize the screen smaller, at some point this problem will occur.

    Any ideas?

    Thanks.

    Robert

    Page URL:
    http://www.starcenter.com/order30mono.html

    Mobile mobile device meta name content
  • Profile Image
    JotForm Support

    Answered by jonathan on August 14, 2016 at 04:45 PM

    Hi Robert,

    I made a test using your embedded forms on http://www.starcenter.com/order30mono.html and http://www.starcenter.com/order60mono.html

    and so far both were working good when viewed on mobile browser.

    Can you please confirm if you have resolve the issue already. If it persist can you share to us a screenshot image on how it tooks on your browser. 

    Please let us know if issue remains.

    Thanks.

     

     

  • Profile Image

    Answered by robert37 on August 14, 2016 at 07:46 PM
    Hello,
    Thank you. But I cleared it up. I had set the "form width" to 690. I
    changed it to 400, and all is well.
    Robert
    ...