What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New log in details required

    Asked by Sarah Aldridge  on August 15, 2016 at 04:26 AM

    Good morning,

    We are using your form system on our website magazinesubscriptions.co.uk and the feed from the form to our system has broken. Our log in is attached to a member of staff who has left, Antje Kompa, and no record of the password has been left. We need to access the 3PM (or Dennis Publishing) account to fix the issues. Please can someone contact me urgently regarding this.

    Regards

    Sarah

    Page URL:
    http://www.magazinesubscriptions.co.uk/contact-faq

    Screenshot
    in details attached and system OR
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    Answered by Irshad on August 15, 2016 at 08:06 AM

    Can you please send us your Form URL, or account details of the owner of the form (username or email address of the owner), so we can do further investigation accordingly.

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    Answered by Sarah Aldridge  on August 15, 2016 at 09:02 AM

    The username was antje_kompa@dennis.co.uk

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    Answered by victor on August 15, 2016 at 10:26 AM

    Unfortunately, we do not have any account associated with the email provided. I did review your site and was able to locate the form.

    The form embedded in your site was created with the account threepmltd. If you do not have the password or would like to reset it you may use the FORGOT PASSWORD link. This account is also associated with the email "a****r@threepm.co.uk"

    Please let us know if you require further assistance.

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    Answered by Sarah Aldridge  on August 15, 2016 at 10:40 AM

    Afternoon,

    I've requested a password but nothing is coming through. Is there another way around this? 

    Regards

    Sarah

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    Answered by victor on August 15, 2016 at 11:24 AM

    Sorry for the inconvenience Sarah. I have just reviewed the email and located it in our bounce list.

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    I have already removed it and you should be able to receive the emails again. Can you please try again and see if you receive the FORGOT PASSWORD email to "a****r@threepm.co.uk".

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    Answered by Sarah Aldridge  on August 16, 2016 at 06:19 AM

    Good morning,

    I've tried again but the password reset is still not coming through. Is there any other way to access the account?

    Regards

    Sarah

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    Answered by Irshad on August 16, 2016 at 07:44 AM

    I have just checked the email log, and system successfully sent Password reset URL to the associated email address of the account a****r@threepm.co.uk

    As password reset URL is a confidential matter, so we can not share the URL with some one else, who is not the owner of the account.

    If you can ask the question by the email address of the account owner, that is a****r@threepm.co.uk. Then we can share the Password reset URL here on the Forum. Thanks