What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not sent by email

    Asked by osonder on August 15, 2016 at 04:47 AM

    Hello. I have this form: https://form.jotformeu.com/42655800917357

    The form is set to send email to tilgangsskjema@rade.kommune.no

    This have been working fine, but not anymore.


    Please help..

    Page URL:

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    Answered by Irshad on August 15, 2016 at 08:13 AM

    Your email address is in the bounce list of our system. Please check below the reason given by our system:

    Reason(s) : smtp; 450 4.7.1 Service temporarily unavailable; Client host

    I have just removed your email address from the bounce list.

    I would suggest you, please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
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    Answered by osonder on August 15, 2016 at 10:49 AM


    Thanks for your reply. Have now whitelisted IP and domains. Test OK..!! Thanks. After so great service I will sign up as an paid customer tomorrow. Gues I have to... soon 500 forms submitted.

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    JotForm Support

    Answered by Jim_R on August 15, 2016 at 11:58 AM

    I'm glad Whitelisting the IPs and Domains did the trick :) 

    Here's our PRICING page https://www.jotform.com/pricing in case you need to review what you'll get per plan. And a quick guide on How-to-Upgrade-Your-Account

    Don't hesitate to create a new thread if you have other questions.