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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank You page redirects back to the form

    Asked by beachchurchjax on August 15, 2016 at 10:40 AM

    Help please! I have shut down the old form and made it unavailable.

    But when ever i do a test, it still redirects back to the old form. Is there code hiding somewhere that i am unaware of?

     

     

    Page URL:
    https://form.jotform.com/61655799266978

    thank you page redirect external page
  • Profile Image
    JotForm Support

    Answered by Jim_R on August 15, 2016 at 11:53 AM

    I checked the form you included on your post https://form.jotform.com/61655799266978 and found the cause of the problem.

    Your Thank You page is currently set to Redirect to External Link, and that page points to your actual form URL (thus taking you back to the form itself)

    To fix this, just click the THANK YOU button on your FORM BUILDER > click SHOW A THANK YOU PAGE > edit the page if needed > then SAVE CHANGES

    On the other hand, if you aim to point to an external page upon submission, please use the URL of the page where you want your visitors to be redirected to instead of the Form URL.

  • Profile Image

    Answered by beachchurchjax on August 15, 2016 at 12:00 PM

    I TRIED THAT. CHECK THE FORM NOW. it still redirects incorrectly.

  • Profile Image
    JotForm Support

    Answered by Jim_R on August 15, 2016 at 12:43 PM

    I cloned your form and did a test submission, and I never encountered it redirecting back to the form. What I saw was a Thank you page (since that's what you have chosen now on the Thank You page wizard)

    Please test it again and let us know how it goes.