Thank You page redirects back to the form

  • beachchurchjax
    Asked on August 15, 2016 at 10:40 AM

    Help please! I have shut down the old form and made it unavailable.

    But when ever i do a test, it still redirects back to the old form. Is there code hiding somewhere that i am unaware of?

     

     

  • Support_Management Jotform Support
    Replied on August 15, 2016 at 11:53 AM

    I checked the form you included on your post https://form.jotform.com/61655799266978 and found the cause of the problem.

    Your Thank You page is currently set to Redirect to External Link, and that page points to your actual form URL (thus taking you back to the form itself)

    Thank You page redirects back to the form Image 1 Screenshot 20

    To fix this, just click the THANK YOU button on your FORM BUILDER > click SHOW A THANK YOU PAGE > edit the page if needed > then SAVE CHANGES

    On the other hand, if you aim to point to an external page upon submission, please use the URL of the page where you want your visitors to be redirected to instead of the Form URL.

  • beachchurchjax
    Replied on August 15, 2016 at 12:00 PM

    I TRIED THAT. CHECK THE FORM NOW. it still redirects incorrectly.

  • Support_Management Jotform Support
    Replied on August 15, 2016 at 12:43 PM

    I cloned your form and did a test submission, and I never encountered it redirecting back to the form. What I saw was a Thank you page (since that's what you have chosen now on the Thank You page wizard)

    Thank You page redirects back to the form Image 1 Screenshot 20

    Please test it again and let us know how it goes.