What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot make an account?

    Asked by Samantha on April 09, 2012 at 03:54 AM

    Dear Sir/ Madam.

    Earlier today I deleted my account "sammieduong".

    Now, I want to join back JotForm with another username but it says that "User with this email address already registered".

    How can I join JotForm back? 


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    Answered by moonzkie on April 09, 2012 at 04:04 AM


    Upon checking you already have an account with Jotform, which is: sammieduong 

    Please try to reset your password:

    Step 1:

    Steps 2 and 3:

    Step 4: Check your email

    That's it. Please let us know if you need additional assistance with this or any other feature of our product. Our team is always ready to help as best as we we can.

  • Profile Image

    Answered by Samantha on April 09, 2012 at 04:56 AM

    Nope its still does not work.


    It says "No user with email or username has been found".




  • Profile Image

    Answered by moonzkie on April 09, 2012 at 05:17 AM

    I have rechecked your email address and it seems that you have several guest accounts and 1 free account that was closed.

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    JotForm Support

    Answered by liyam on April 09, 2012 at 05:53 AM

    Hello Samantha,

    If possible, is it OK that we just reactivate your deleted account and then change the username to something else that you prefer?