What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How do I change the name, so my personal name does not appear when a visitor gets an email confirming their submission?Asked by amirazo on August 15, 2016 at 02:04 PM
Currently, when a visitor receives an email confirming their submission, the email lists my name <email@example.com>
I attempted to update the name in my account settings, but it does not reflect yet. Does it take a while or do I have to update elsewhere?
I presume you are referring to the autoresponder email sent to your user when they fill out your form?
You should be able to update the "Sender Name" under the "Sender" tab settings:
To learn more about the email alerts setting, please do check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings
When you are testing your email alerts, do NOT use the "Test Email" button, that uses your default settings. You need to fill out the form and click the submit button to make sure that all of the information are correct.
Let us know if you are still having problems on this.