What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Forms: Do you send emails to submitted email address(es)?

    Asked by phil on August 15, 2016 at 03:36 PM


    When you take a form which has fillinable fields and PayPal payment.  If the client hits the PayPal  button and makes the payment will the form be sent to the email addresses provided?

    We have been using Jotform since the inception.  You have created a great product and super support!!


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    JotForm Support

    Answered by Mike on August 15, 2016 at 03:43 PM

    Thank you for your kind words.

    It depends on the form settings:

    1) If there is an Email Notification configured on form, you will receive the email with submission details.

    2) If there is also an Email Autoresponder configured on form, the form user will receive the email too.

    Also, PayPal will notify seller and buyer about processed transaction.

    If you have any follow up questions, please let us know.