What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fit Forms: Facebook Authentication issue

    Asked by imurj on August 15, 2016 at 03:46 PM

    I've been trying to authenticate my companies facebook app. Once I hit "Authenticate", the animation is working but nothing happens. It's been going on a while and still nothing. Could you help me figure out why it's not going through? Our App ID is: 723431914381405. 

    Thank you for your time.

    fit forms facebook fit
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    JotForm Support

    Answered by Mike on August 15, 2016 at 05:47 PM

    The issue might be related to unpublished App. Please make sure that your Facebook App is set to the live mode.

    If this is not the case, please let us know.