Unable to verify API

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    cannecun
    Asked on August 15, 2016 at 04:18 PM

    Hi there... I created a form for a client in my account.  All of her API credentials verified in my account.  Once I cloned the form and imported it into her account, the API credentials won't verify (new payment wizard).  Does this matter?  Does verification have to happen in order for the payment fields to work?  I've deleted the original form that I created in my account entirely but still can't get verification in her account.

    Thank you.

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    victor
    Answered on August 15, 2016 at 05:56 PM

    I am assuming that you are referring to the PayPal API credentials. If the credentials are not correct, no user will be able to submit a payment properly.

    Can you try clearing the browser's cache and cookies and try again. I have also cleared your form's cache.

    You may try submitting a test form to see if the credential is working properly. If the credentials are not correct, you will get an error message about the API credentials.

  • Profile Image
    cannecun
    Answered on August 16, 2016 at 01:45 AM
    Thanks for clearing the cache on the form. The credentials are correct. We know because it worked on the form I built in my account. And we are using copy and paste for no entry errors. We are getting the message below when we place an order:
    I've cleared the cache on my browser. Any other ideas?
    Thank you,
    Courtney Cunningham
    Glint Creative | 503.970.3324
    Typed by thumb on a tiny keyboard.
    ...
  • Profile Image
    cannecun
    Answered on August 16, 2016 at 02:45 AM
    So... Some progress. I set the form up again in MY account which uses be OLD setup wizard and I got instant verification. My client's account uses the NEW setup wizard and we can't get verification. This is for a PayPal pro account. Here's the form that works: https://form.jotform.com/62281390209150
    Here's the form that doesn't:
    https://form.jotform.com/62276623415152
    Let me know what you think might be going on.
    Thank you!
    Courtney Cunningham
    Glint Creative | 503.970.3324
    Typed by thumb on a tiny keyboard.
    ...
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    Irshad
    Answered on August 16, 2016 at 06:53 AM

    We apologize for the inconvenience caused. As it is not working means, you're getting some sort of an error? I would request you, please take a screenshot of that and post it here.

    Please follow our guide here to upload the screenshot: https://www.jotform.com/answers/277033.