What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to verify API

    Asked by cannecun on August 15, 2016 at 04:18 PM

    Hi there... I created a form for a client in my account.  All of her API credentials verified in my account.  Once I cloned the form and imported it into her account, the API credentials won't verify (new payment wizard).  Does this matter?  Does verification have to happen in order for the payment fields to work?  I've deleted the original form that I created in my account entirely but still can't get verification in her account.

    Thank you.

    unable to unable to verify verification My Account all and
  • Profile Image

    Answered by victor on August 15, 2016 at 05:56 PM

    I am assuming that you are referring to the PayPal API credentials. If the credentials are not correct, no user will be able to submit a payment properly.

    Can you try clearing the browser's cache and cookies and try again. I have also cleared your form's cache.

    You may try submitting a test form to see if the credential is working properly. If the credentials are not correct, you will get an error message about the API credentials.

  • Profile Image

    Answered by cannecun on August 16, 2016 at 01:45 AM
    Thanks for clearing the cache on the form. The credentials are correct. We know because it worked on the form I built in my account. And we are using copy and paste for no entry errors. We are getting the message below when we place an order:
    I've cleared the cache on my browser. Any other ideas?
    Thank you,
    Courtney Cunningham
    Glint Creative | 503.970.3324
    Typed by thumb on a tiny keyboard.
    ...
  • Profile Image

    Answered by cannecun on August 16, 2016 at 02:45 AM
    So... Some progress. I set the form up again in MY account which uses be OLD setup wizard and I got instant verification. My client's account uses the NEW setup wizard and we can't get verification. This is for a PayPal pro account. Here's the form that works: https://form.jotform.com/62281390209150
    Here's the form that doesn't:
    https://form.jotform.com/62276623415152
    Let me know what you think might be going on.
    Thank you!
    Courtney Cunningham
    Glint Creative | 503.970.3324
    Typed by thumb on a tiny keyboard.
    ...
  • Profile Image

    Answered by Irshad on August 16, 2016 at 06:53 AM

    We apologize for the inconvenience caused. As it is not working means, you're getting some sort of an error? I would request you, please take a screenshot of that and post it here.

    Please follow our guide here to upload the screenshot: https://www.jotform.com/answers/277033.