What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form notification

    Asked by LilCubHub on August 15, 2016 at 04:40 PM

    Hello. I have a jotform wholesale application on my website and I'm not receiving notifications once the form has been filled in and submitted. I just tested it several times, changed notification email addresses, ,etc. and have nto received any test notfications nor any submission notifications when I submit the form (filling it it on my website). 

    Please let me know how to resolve this issue.

    Thank you.


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    Answered by victor on August 15, 2016 at 06:07 PM

    I have just reviewed your lilcubhub.com email. I found it in our bounce list for the following reason:

    Reason(s) : smtp;550 5.1.0 <bounce-md_30124803.52ea8438.v1-ea235e7ccff0492b96fdfab66d14ff34@bounce.jotform.com> sender rejected. IB504 -

    It is already removed and you should be able to receive notification now. If you are still with email problems, you may check and remove any emails that are located in the list by going into your ACCOUNT->SETTINGS->BOUNCE LIST page