Form notification

  • Profile Image
    Asked on August 15, 2016 at 04:40 PM

    Hello. I have a jotform wholesale application on my website and I'm not receiving notifications once the form has been filled in and submitted. I just tested it several times, changed notification email addresses, ,etc. and have nto received any test notfications nor any submission notifications when I submit the form (filling it it on my website). 

    Please let me know how to resolve this issue.

    Thank you.


  • Profile Image
    Answered on August 15, 2016 at 06:07 PM

    I have just reviewed your email. I found it in our bounce list for the following reason:

    Reason(s) : smtp;550 5.1.0 <> sender rejected. IB504 -

    It is already removed and you should be able to receive notification now. If you are still with email problems, you may check and remove any emails that are located in the list by going into your ACCOUNT->SETTINGS->BOUNCE LIST page