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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why hasnt my new photo and name changed on my form when i share it

    Asked by leahhamiltonsmith on August 15, 2016 at 05:09 PM

    i just updated my for to a new school name and photo but when i share it it still has my old flyer an name attached to it but when you click the link it goes to the new one .

    Page URL:
    https://www.jotform.us/form/61159517456158?preview=true

    name and Updated attached
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 15, 2016 at 07:12 PM

    What is the new school name and photo that should be display in your form? Please provide a screenshot to illustrate what you mean: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum 

    Meanwhile, if you already have made the change, and when you preview the form it does not show up, try clearing your browsers cache. It is also a good idea to clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    Let us know if you need more help.