What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My webpage that uses your JotForm says- Form over quota This form has exceeded its allocated quota.

    Asked by MIKE ELDER  on August 15, 2016 at 05:23 PM
    Form over quota
    This form has exceeded its allocated quota.
     
    This needs to be fixed so that my customers can send files to me.
    Page URL:
    http://www.andprinting.com/forms/upload.php

    JotForm form over quota exceeded Allocated Quota
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 15, 2016 at 07:48 PM

    You have reached the available space limit, which is 10GB. You may upgrade to a plan that best suites your file storage needs, or simply delete submissions that contain uploaded files in order to free up space.

    Let us know if you need more help.

  • Profile Image

    Answered by MIKE ELDER  on August 15, 2016 at 08:45 PM
    Where have I exceeded my available space limit?
    These files upload to my dropbox.
    I can delete them from my dropbox, but it is nowhere near full.
    Thanks,
    Mike Elder
    A New Dimension
    Graphic Design & Printing, Inc.
    mike@andprinting.com
    770-382-2352 Fax 770-387-2197
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on August 16, 2016 at 12:21 AM

    Hi Mike,

    You have exceeded the upload space allocated for your current subscription plan.

    You can check this in your account usage page https://www.jotform.com/myaccount/usage

     

    To get an expanded upload storage allocation you can opt for the next higher plan.

    --

    I can delete them from my dropbox, but it is nowhere near full.

    No. Deleting the uploaded submissions in your Dropbox account will not have any effect on your account usage.

    If you want to decrease the current upload space consumed already on your account, you will have to delete existing submissions with uploaded files in your form Submission data.

    You can delete them in the View Submission panel.

    Please take note that deleted submissions will be permanently gone and cannot be restored since we do not keep another copy of them.

    So make sure you know which submissions you are deleting.

    Let us know if still not clear.

    Thanks.

  • Profile Image

    Answered by MIKE ELDER  on August 16, 2016 at 06:45 PM
    OK, it’s been 3 years. I do not know my username and password to go in and delete submissions.
    When I go to the sight and click on Forgot Password and enter my email address, it says it is sending the reset information, but I never receive anything.
    Please help.
    Thanks,
    Mike Elder
    A New Dimension
    Graphic Design & Printing, Inc.
    mike@andprinting.com
    770-382-2352 Fax 770-387-2197
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on August 16, 2016 at 08:17 PM

    Hello Mike,

    the email address of the account is nathan@a**pr*****g.com. If this email address still exists and you have access to it, please request for a new password from the forgot password link, just below the login fields.

    If you have questions or you need assistance, please let us know.

    Thanks.

  • Profile Image

    Answered by MIKE ELDER  on August 16, 2016 at 08:45 PM
    I have also tried the nathan@andprinting.com email address.
    I don’t get anything.
    Thanks,
    Mike Elder
    A New Dimension
    Graphic Design & Printing, Inc.
    mike@andprinting.com
    770-382-2352 Fax 770-387-2197
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on August 17, 2016 at 12:31 AM

    I see that your email address in our bounce list and so you are not receiving any emails to this address. I have now removed it from the bounce list and you should be receiving emails without any issues. Please try resetting the password once again and let us know if you need any further assistance.

    We will be happy to assist.