What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing configurable list field in my form on preview

    Asked by laciezahradnik on August 15, 2016 at 07:55 PM

    Hello-

     

    One of my configurable lists is missing when I preview my form.  I checked and it is not hidden.   https://form.jotform.com/62275867952975 

     

    thanks!

     

     BTW:  you guys have the best customer service/helpdesk EVER!

     

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 15, 2016 at 11:31 PM

    Hi there!

    Thanks for the compliments, we greatly appreciate it. :)

    I checked your form and found out that you have lots of conditions in your form with missing fields. That's the reason why the other config list widget isn't showing in your form. It is connected to a condition with a missing field.

    To fix it, open your conditions and delete all the conditions with missing fields. Save your form afterward.

    Example:

    1. Open your Conditions

    2. Delete the conditions with missing fields like the following:

    If you need further assistance, let us know.