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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to make client's username visible on sign-up form

    Asked by treusse on April 09, 2012 at 09:28 AM

    I have a sign up form that prospective clients can use to sign up for our service. One of the manditory fields on the sign-up form is "Username". Jotform makes the name entered in that field invisible and the client can't verify that it was filled out correctly.

    How can I make that field visible so that I don't have to add a second "Username" field to verify the first was entered correctly?

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    Answered by gori-mathew on April 09, 2012 at 09:50 AM

    Hi,

    Thanks for contacting us. I have looked at your form and it seems like you used 'password box' under power tools to create 'user name ' filed and that would a reason why this is being encrypted from being viewed. You try to re-create username filed using 'Text box' under forms tools. If that is not the case please correct me.

    I wish also to inform you that your registration form uses a web-based login feature that is not supported by Jotform and therefore will be detected as phishing by our filters and be suspended hence making your account unusabele. Please dont include password fields; http://www.jotform.net/terms

    Hope this information will be helpful to you, feel free to lets know of any other assistance you need.

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    Answered by treusse on April 09, 2012 at 10:09 AM

    Are you saying that both the username and password fields have to be just text boxes in order not to be suspended? This is very serious and I need to make sure that this sign-up for will not be suspended.

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    Answered by gori-mathew on April 09, 2012 at 10:47 AM

    Hi,

    No, what i'm saying is that you may create registration forms using JotForm however login forms are not allowed since membership feature is not available. When you create login forms this will trigger our phishing filter and your account will be autosuspended. I have given some threads below of replies on this same question on previous posts.

    http://www.jotform.com/answers/11678-How-can-I-create-a-Login-Form

    http://www.jotform.net/answers/19546-Log-in-form

    http://www.jotform.com/answers/25725-Creating-a-login-form-caused-my-account-to-be-suspended

    Please lets know if you need further assistance.

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    Answered by treusse on April 09, 2012 at 11:19 AM

    I went to all three links in your answer and still don't understand what you are saying with this quote from your first answer:

    "I wish also to inform you that your registration form uses a web-based login feature that is not supported by Jotform and therefore will be detected as phishing by our filters and be suspended hence making your account unusabele."

    And this quote from your second answer:

    "login forms are not allowed since membership feature is not available."

    What do you mean by a web-based login feature? My form is a sign-up form where people sign-up, pay their money and subscribe to our feature. No where do we ask people to login.

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    Answered by gori-mathew on April 09, 2012 at 12:09 PM

    Sorry if i might have not been clear on my answers above.

    Please note that your sign-up form where people sign-up, they need to enter/set their password and username (this is what we refer as web-based login feature) where you create forms that allows users to sign up for any service. This is what is not supported by Jotorm and clearly if any form has this feature, it will be detected by our filters and auto-suspended just like the threads above , So there is no need to create such forms.

    Most of such forms are used for phishing where they are used to collect users email and password details for their illegal interests. This eventually makes our site to be blacklisted by most servers in the world hence making our services inaccessible which is very costly to us. I hope you will understand why we are doing this.

    I hope this is helpful and lets know if you have any question concerning this issue.

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    Answered by treusse on April 09, 2012 at 02:56 PM

    I have changed the sign-up form so that the username and password fields are just text boxes. Will that work or will your filters auto-suspend my form? If you are going to suspend the form then my only option is to move my forms to a different service and cancel the JotForm upgrade that I recently signed up for. If a password box triggers your filter why do you even have the option of adding a password box at all?

    This sign-up form has been in use by me since February 12th with no problems until I asked for tech support. I offer a web hosting service and people sign up to host their websites on our server. This is a legitimate business. I must have your assurance that you will not suspend the form. There must be a way you can flag the form so it doesn't trigger the auto-suspend. 

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    Answered by gori-mathew on April 09, 2012 at 03:13 PM

    Thanks for sharing your concerns,I am sorry for seeming to be unconsiderate in my responses but i hope you will understand that this is service policy i am communicating to you. Though, i will forward your request to our developers to make decisive consideration about flagging of the form to ensure it doesn't trigger auto-suspend.  

    But please note that if you upgrade to Premium or professional we give consideration and even if our filters auto-suspends your account we will check and activate it back.

    We will definetly keep you updated on progress.

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    Answered by treusse on April 09, 2012 at 04:40 PM

     

    I was planning to upgrade to the premium service but I must have management's assurance that they will not auto-suspend the form. The whole purpose of the form is so people can sign up for our service, choose a username and password (NOT LOGIN, JUST CHOOSE...) and be taken to PayPal by you so they can pay for the service they are signing up for.

     

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    Answered by jeanettebmz on April 09, 2012 at 04:57 PM

    Like my colleague has stated, if you upgrade to Premium, we take into consideration to whitelist the form inmediately  if our system autosuspend it.

    I would  suggest you to state on the page the purpose of that password field and also suggest you to use our password tool, just for the password field and the rest can be done with text boxes. This doesn't prevent the system to block the form, it is just for quality and professional looking on your form

    Best regards

    Jeanette

     

     

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    JotForm Support

    Answered by Mike_T on April 09, 2012 at 05:02 PM

    There is nothing to worry about, your forms look absolutely fine for our automated anti-phishing system. Just to make sure, I have also whitelisted your existing forms.

    Please feel free to contact us if you need any further assistance. We will be happy to help you!