What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you fix the Jotform "Please Wait" glitch?

    Asked by webdesk on April 09, 2012 at 10:07 AM

    I love Jotform, and recommend it for all my clients.
    That being said, there is a very consistent "please wait" glitch that I wanted to demonstrate for you, so I made a quick video:

    http://VideoNote.me/JotForm-Error-Demo.mp4

    If you give me feedback on this, it will be very much appreciated.

    Nathan Woodbury

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    JotForm Support

    Answered by Goldo on April 09, 2012 at 11:00 AM

    Nathan, thanks for the video. I have replicated the issue using my own forms.

    By that I have submitted a ticket to our Developers to see if that can be fixed. We will let you know once we got an update.

    Thanks once again.

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    Answered by canerbalci on April 13, 2012 at 03:19 AM

    Thanks for pointing the bug and for the video, webdesk. It was a problem with browsers' own validator, interrupting the submission process. Fixed it.

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    JotForm Support

    Answered by abajan on April 13, 2012 at 04:55 AM

    @Nathan
    That's a very professionally done video - both technically and presentationally: It loads quickly, the audio is clear and the video is sharp, and it's short, to the point and easy to understand. You never know, we might hire you someday to do promotional videos! :)

    @canerbalci
    Thanks for the fix.

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    Answered by mills on May 02, 2012 at 05:24 PM

    I have only been using JotForms for a while, but I have noticed this too.  I am not sure the issue is resolved.

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    Answered by aspelfrey on May 15, 2012 at 12:19 PM

    I am still having this issue as of May 15, 2012.  Here is a link to the form in question: http://www.theanimalcareclinic.com/index-8.html I use 2 other JotForms on the site and they work fine.  I just tried deleting, copying, and repasting the souce code from JotForm and it still isn't working.

    Please advise.

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    JotForm Support

    Answered by liyam on May 15, 2012 at 01:11 PM

    Hello, can you please start a new thread and explain in detail how you get to encounter the similar case on your own page?

    Thanks.