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  • Profile Image

    Not receiving notification emails

    Asked by bkeogh on August 15, 2016 at 11:44 PM

    Hi,

    Once again, we're not receiving notifications of submitted forms. This is not good as we are missing prospect enquiries.

    Can you please advise why this would be happening, and what we can do to avoid it in future?

    Web form is at: https://form.jotform.com/60338148561961 

    Emails are bkeogh@thepractice.com.au and aohalloran@thepractice.com.au.

    Many thanks, Brendan

    Page URL:
    https://form.jotform.com/60338148561961

    Emails receiving web form JotForm thanks
  • Profile Image
    JotForm Support

    Answered by Rose on August 16, 2016 at 02:05 AM

    I checked and e-mail notification has been set up properly. None of the recipient e-mails are in bounce list.However, When i looked e-mail logs, it seems that getting notification was failed as you said. 



    You may need to whitelist all of our IP addresses in your domain @thepractice.com.au. You can find detailed information at this guidance.


    If you need any further assistance from our side, we would be glad to help you. 

  • Profile Image

    Answered by bkeogh on August 16, 2016 at 02:45 AM
    Hi – thanks for this. I will get our IT guy to look into whitelisting, as that is way over my head.
    Thanks for your response.
    Kind regards, Brendan
    Brendan Keogh | Senior Manager, Marketing | [cid:a1e874953210459e838745d370f3db3a]
    Level 10, 369 Royal Parade, Parkville VIC 3052 | PO Box 162, Carlton South VIC 3053
    D: +613 8888 4033 | T: +613 8888 4000 | F: +613 8888 4099
    BKeogh@thepractice.com.au | www.thepractice.com.au
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