What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails are not being forwarded again!

    Asked by boidy on August 16, 2016 at 07:10 AM

    forms emails are not being forwarded to my email address again, advise asap!

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    Answered by boidy on August 16, 2016 at 07:46 AM

    tried again new submission still does not come through to my default notification email, please advise

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    JotForm Support

    Answered by ashwin_d on August 16, 2016 at 10:09 AM

    Hello boidy,

    I'm sorry for the trouble caused to you.

    Upon checking your email address l.a.boid20@gmail.com, I found that it ended up in our bounce list for following reasons:


    l.a.boid20@gmail.com is IN 

     the bounce list 

    Reason(s) : Complain about message from AmazonSES

    I have removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if you have any trouble.

    Thank you!