How long will you be down today - I cannot log in to abladeofgrass

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    Gail
    Asked on August 16, 2016 at 07:49 AM
  • Profile Image
    jonathan
    Answered on August 16, 2016 at 10:08 AM

    Hi,

    I checked the account/username BLADEOFGRASS  and it is currently Active and available.

    Can you please clarify why you could not login to the account?

    Was there any error message visible when logging at https://www.jotform.com/login ?

    If there is, can you please describe to us.I did test the account and login was working.

    We will wait for your updated response.

    Thanks.

  • Profile Image
    BLADEOFGRASS
    Answered on August 16, 2016 at 12:45 PM
    New response received
    I could not get in through the link below - the error message said JotForm
    was unavailable, I believe.
    I am all set now, I eventually did get in.
    Thanks.
    *Gail Keith-Fine*
    *Payroll Administrator*
    *a Blade of Grass*
    *129 Boston Post Road*
    *Wayland, MA 01778*
    *508-358-4500*
    *gkeithfine@abladeofgrass.com *
    ...
  • Profile Image
    Charlie
    Answered on August 16, 2016 at 01:51 PM

    Thank you for updating us. It might have been a temporary issue that involves a high volume traffic on our website. Although we have not encountered an issue related to that one today, but if you encounter having difficulty logging in again, please let us know.

  • Profile Image
    BLADEOFGRASS
    Answered on August 17, 2016 at 07:45 AM
    New response received
    Good morning again – second day in a row I get this message when
    downloading submissions.
    *Gail Keith-Fine*
    *Payroll Administrator*
    *a Blade of Grass*
    *129 Boston Post Road*
    *Wayland, MA 01778*
    *508-358-4500*
    *gkeithfine@abladeofgrass.com *
    ...
  • Profile Image
    Charlie
    Answered on August 17, 2016 at 08:55 AM

    Apologies for the inconvenience. Our developers have informed us that they upgraded our servers which caused the "5XX JotForm is unavailable" error message. But this has now been resolved. 

    Could you please try again? If you are still experiencing the issue, please do try clearing your browser's cache and see if the problem persist after that.