What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    CSS Changes in form designer are Not Saving

    Asked by Loveportrait on August 16, 2016 at 08:31 AM

    Hi,

     

    Absolutely love the form builder, thank you!

     

    I am just testing it out, and have been working on a form for my website, used to take commissions.

     

    So for the last week or so it has been working absolutely perfectly, and I have added custom CSS so that the form looks exactly how I want it to on mobile and laptop - however today I went to make a few changes and none of the new CSS that I am adding is saving.

     

    I right some code, as I have been doing, for instance margin-left: 10px; and it is not saving, instead it is just pausing on the loading animation.

     

    Is there anyway this can be fixed or anything I can do?

     

    Kind regards,

     

    Jasmin

    Page URL:
    loveportrait.co.uk/the-art-studio

    Mobile builder love changes not saved not saving css changes css not saving css updating Form Builder form designer
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 16, 2016 at 10:22 AM

    So to my current understanding you mean that you are having some issues saving some css code that you've changed to the styling of your form as of this morning.

    I checked the page you provided but I don't see a form there but I found this form here embedded on your website. Is that the one you are trying to save these adjustments on perhaps?

    I have made a minor change on one of my own forms to try to check this further in a similar instance but, at the moment I am unable to replicate the problem.

    If it is a different form then please tell us which one or provide us a link to it.

     

    Also, please specify more about what fields and what changes you've made so to them so that we can investigate this further for you if it is still a problem.

  • Profile Image

    Answered by   on August 18, 2016 at 11:34 PM

    Thank you for getting back to me.

     

    For some strange reason it just started working/saving - this was the next day. I definitely didn't change anything I was doing, I was inputting the exact same code etc.

     

    So seems to be resolved for now :)

     

    Thanks,

     

    Jasmin

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 19, 2016 at 03:20 AM

    It was probably temporary issue. We are glad to hear that your issue is resolved now.

    Feel free to contact us if you have any other questions or issues.